The local market, visible from the office that funds it
You enter Romania with two or three people, a distributor network you do not yet know, and a head office that wants figures in its own format. What is missing is not a manufacturing ERP — production is in another country. What is missing is the record of what happens to your product after it leaves the factory: who sells it, which project it goes into, who installs it, and why it failed.
Country manager or export manager
A manufacturer of technical systems with a small local team, a distributor network and projects specified by architects, reporting monthly to a head office abroad.
What happens today, without a system
The distributor network is invisible
You know what you invoiced each distributor. You do not know what they sold on, in which area, into what kind of project. When two distributors land on the same client, you hear it from the client, and territories stay a map drawn once and respected by nobody.
The project the architect specified gets lost on the way
Your product is written into the specification a year before delivery. Between specification and order come the tender, the main contractor and the substitution with an “equivalent”. Without someone following that project the whole way, your specification work turns into somebody else's sale.
Warranty depends on installation, but nobody knows who installed it
The system works if it is installed correctly. When the complaint arrives, the real question is who installed it, following which instruction and with which components. If the answer is “a partner, two years ago”, you pay for the warranty whatever the cause.
Complaints have no traceability by serial number
A batch of products with the same fault looks exactly like three unrelated complaints, if nobody groups them by serial number and lot. The difference between an isolated defect and a lot problem is visible only in the data — and that is precisely what head office asks about.
Head office wants reporting in its own format
The local team is small and has to cover sales, technical support and administration. On top of that, once a month, the report requested from abroad is assembled by hand, from three files and the memory of two people.
The capabilities, written in your language
They are the same eight capabilities everywhere; only the names of the things they track change. Where there is a screenshot, it is from the real application, with real data.
- 01Lead qualification and follow-up
Territories, distributors and projects on one pipeline
Every area has its person, every distributor has its account, and the project an architect specified enters as an opportunity with stages of its own — specification, tender, contractor, delivery. Two people no longer overlap on the same client, because nobody is working from memory any more.
Quotations are composed from the catalogue, versioned, cloned for the next variant and sent as a PDF, in the language required.
- 02Traceability of the work
Serial number → project → installer → warranty
Every delivered product keeps its serial number and lot, the project it went into and the partner who installed it. When a complaint arrives, the path runs both ways: from the serial number to the project and the installer, or from a suspect lot to every project it touched.
What an architect or an investor asks for today — what the product is made of, where it comes from, who installed it — is the same list a product file is assembled from. The data is collected during the work; the file is composed from it, rather than from a register kept in parallel.
- 03Real-time reporting
The monthly report is read, not assembled
Sales by territory, by distributor and by project type are read over the range required, from data recorded as the work was done. The format head office wants is built once, as a document template, and generated from there on.
The document builder composes quotations, transport documents and reports from the same data, with the header and language you choose.
- 04Centralised communication
Multilingual correspondence sits next to the partner
The conversation with the distributor, the architect and the contractor is attached to the project, not to the inbox of whoever answered first. When the local team is three people, one holiday no longer stops a project. Email today; WhatsApp is the next step, not something we promise you today.
The partner record gathers the quotations, the orders, the active projects and the support history.
- 05Efficiency of your people
A small team sees everything assigned to it
Every project and every support request has an owner and a next step. Tasks are confirmed as they are done, from a phone, including by partner installers working on site. This is not surveillance; it is how three people cover a country without dropping anything.
One screen shows who is working and for how long, who has a task assigned and has not started it, who is free.
- 06Preventive alerts
What comes next does not depend on anyone's memory
A quotation about to expire, a follow-up on a project specified six months ago, a distributor's stock threshold — all of them are rules written once, which produce the task themselves. In a market where a project takes a year, forgetting costs a project.
Anything past its date appears marked, with the due date and the rule it was calculated from.
- 07AI models on your own data
You ask in your own words, it answers from your own data
“Which projects specified last year never turned into an order” is a question with an answer, not a report you have to ask someone for. The assistant reads from your own database, not from a general model that guesses.
The same data drives the analysis of complaints by serial number and lot, where the difference between an isolated case and a lot problem cannot be seen by eye.
The capabilities that have no place here
We write them out. A platform that claims to do everything for everyone says nothing about anyone.
Machine and tool maintenance
Equipment maintenance does not appear here, because the machines are not yours — or, more precisely, they are not in this country. Production sits elsewhere and is already covered by head office systems. What we sell here is what happens to the product after the factory, not inside it.
What changes for each person in the company
Country manager
- Today
- You assemble the monthly report from three files and from what your colleagues remember.
- With the platform
- The report is read over the range required, in head office format, from data recorded as the work was done.
Distributor network manager
- Today
- You learn that two distributors met on the same project from the client.
- With the platform
- Territories and projects each have their owner, and an overlap is visible before it reaches the client.
Local technical support
- Today
- When a complaint arrives you dig through emails for which serial number was delivered and who installed it.
- With the platform
- You search the serial number and you have the project, the installer, the components and the history, on one screen.
Partner installer
- Today
- You confirm the installation with a message, and the proof stays on somebody's phone.
- With the platform
- You confirm the steps from your phone, with photos attached where they are required, and the proof stays on the serial number.
| Role | Today | With the platform |
|---|---|---|
| Country manager | You assemble the monthly report from three files and from what your colleagues remember. | The report is read over the range required, in head office format, from data recorded as the work was done. |
| Distributor network manager | You learn that two distributors met on the same project from the client. | Territories and projects each have their owner, and an overlap is visible before it reaches the client. |
| Local technical support | When a complaint arrives you dig through emails for which serial number was delivered and who installed it. | You search the serial number and you have the project, the installer, the components and the history, on one screen. |
| Partner installer | You confirm the installation with a message, and the proof stays on somebody's phone. | You confirm the steps from your phone, with photos attached where they are required, and the proof stays on the serial number. |
Published figures, not promises
These are results achieved by real customers and already published. The case studies carrying their names go out once they have validated them.
See the platform on your own data
One hour, on the real screens, with your questions. No deck, no commitment.